• Another Starbucks vs. Law Enforcement Incident: What Exactly Is Going On?

    Surge Summary: Another case of law enforcement officers being treated insultingly at a Starbucks coffee shop. What is the coffee chain going to do about what is becoming a repeated problem?

    Is Starbucks, all by itself, setting out to overturn the stereotype of police officers sitting around at a coffee shop?

    Neal Colgrass/Newser passes along information of yet another instance of law enforcement being treated shabbily at one of the coffee chain’s outlets — this time in California.

    “Two of our deputies were refused service at Starbucks,” tweeted Riverside County Sheriff Chad Bianco, per CNN. “The anti police culture repeatedly displayed by Starbucks employees must end.”

    In a Facebook video, Bianco writes that two of his deputies were “completely ignored” and “laughed at” for several minutes despite their request for service at a University Ave. location. Employees didn’t actually say anything suggesting they disliked cops, according to his interview with the Press-Enterprise,  but he insists the message was clear.

    “Starbucks is minimizing this entire thing by saying this is a customer service issue when we all know the only reason was that they walked in there in uniform,” he said. “Of course they have to do damage control; they have to say it’s customer service.”

    For its part, Starbucks’ corporate office has apologized unhesitatingly to the sheriff’s department: saying “we are deeply sorry” and “take full responsibility for any intentional or unintentional disrespect shown to law enforcement on whom we depend every day to keep our stores and communities safe.”

    Meanwhile, the employees in question have been suspended while the company investigates. (Recall, this is not the first recent incident like this; other Starbucks conflicts with cops have included the word “pig” written on a cup at an Oklahoma Starbucks and six officers in Tempe, Arizona who were asked to leave a store.)

    Sounds like the world-famous franchise has a deep-seated and metastasizing problem. How difficult is it for headquarters to let employees know – firmly and once and for all — if you treat any customer disrespectfully, police officers included, you will be fired.

    Then follow through, if necessary.

    Problem solved.

    H/T: Neal Colgrass/Newser

    Image: Adapted from: Marco Paköeningrat – Starbucks, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=55759071


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